Treating Customers Fairly | Park Gate

Treating Customers Fairly

We are committed to treating customers fairly and ensuring that we treat our customers in the way that we would hope to be treated ourselves. We will be clear, supportive, honest
and open in all that we do.

We are committed to ensuring that the FSA principle of treating customers fairly is applied
in all areas of our day to day business activities.

Our commitment to you

We will:

· provide you with clear information about the products and service we offer, including fees and charges

· Discuss your individual needs, preferences and circumstances before recommending any product

· only recommend a product that we consider suitable for you and that you can afford – and always the most suitable from the available options

· not recommend a product if we can’t find one we consider suitable

· encourage you to ask if there’s anything you don’t understand

· give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

· tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford

· let us know about changes that might affect your ability to repay a mortgage or be able to cover premiums for specific policies

· let us know if there is any aspect of our service or the products that we have discussed that you do not understand

· tell us if you think there are ways we can improve our service


We offer whole of market advice for all types of customers, whether you are a first time buyer, home mover or looking to purchase a buy to let property. Being independent we are able to offer impartial advice from the whole of the market to ensure you get the product that suits your financial needs.	Whether you are looking to protect your mortgage payments or your family, we provide independent advice for life insurance, critical illness cover and income protection from a wide range of providers.	Buildings Insurance is a requirement when you complete on a mortgage the cover is to provide security to the lender, the insurance covers the main structure of your home. It will cover you for subsidence, storm, flood, fire or smoke damage and cover the costs of rebuilding or repair.	Equity release is a way of releasing cash from your property, either through selling a percentage to the reversion company or taking a mortgage on it, while allowing you, the homeowner to continue living there as long as you wish.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME

The guidance and/or advice contained in this website is subject to UK regulatory regime and is therefore restricted to consumers in the UK Your initial consultation is free. There is normally a fee for advising on and/or arranging a mortgage, which is typically £295. The Financial Services Authority does not regulate some forms of Mortgages

Park Gate is a trading style of Park Gate (Mortgage & Protection) Limited is authorised and regulated by the Financial Services Authority. Financial Services Authority registration number 302919 Registered in England No 05087041. Registered Office is at 54 The Causeway Downend Fareham Hampshire PO16 8RW

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