At park gate, our aim is to provide the highest possible standards of service but we don’t always get it right.

If you are unhappy with any aspect of our service please contact us to discuss your concerns. Under our regulators rules we are required to try and resolve consumer complaints at the earliest opportunity. Sometimes this can be achieved quickly but in some cases it may take longer. In such cases our Complaints Handler will acknowledge your complaint within 5 working days and contact you with an update if it has not been resolved in 20 working days.

We have up to eight weeks in which to try to resolve your complaint.

Email :

Telephone : 01489 580020

Or write to us at : –

Park Gate Mortgage & Protection Limited

1631 Parkway

Solent Business Park



PO15 7AH


If you remain unhappy with the outcome of your complaint, how the complaint was dealt with or we do not provide a response within eight weeks, you have the right to refer your complaint to the independent Financial Ombudsman Service to investigate the matter on your behalf.

You can visit their website at or you can contact them at:

Telephone : 0800 023 4567 or 0300 123 9123

Or write to : –

Financial Ombudsman Service

Exchange Tower

London, E14 9SR

life insurance
home insurance
equity release

We offer whole of market advice for all types of customers, whether you are a first time buyer, home mover or looking to purchase a buy to let property. Being independent we are able to offer impartial advice from the whole of the market to ensure you get the product that suits your financial needs.

Whether you are looking to protect your mortgage payments or your family, we provide independent advice for life insurance, critical illness cover and income protection from a wide range of providers.

Buildings Insurance is a requirement when you complete on a mortgage the cover is to provide security to the lender, the insurance covers the main structure of your home. It will cover you for subsidence, storm, flood, fire or smoke damage and cover the costs of rebuilding or repair.

Equity release is a way of releasing cash from your property, either through selling a percentage to the reversion company or taking a mortgage on it, while allowing you, the homeowner to continue living there as long as you wish.